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Knowledge base
Audio Accessory
BSP-70
2
BSP-70 Manual
BSP-70 does not shut off
MS-350
1
What is the height of the MS-350?
Rainfall radar
BR-1000
5
Which protocol is used for the communication between the base station of the BR-1000 and the mobile app?
The app of BR-1000 is not visible in the app store
On the app of the BR-1000 the text WZO appears in the wind direction WZW. Is there anything I can do about this?
Temperature BR-1000 cannot be calibrated and does not indicate the exact temperature
The BR-1000 App does not work with Android 9
BR-2000
1
Where is the BR-2000 gust of wind displayed?
Fire extinguishers & blankets
abp-2
1
How long does the ABP-2 last?
ABP-6
1
How long does the ABP-6 last?
FS-25
1
What are the FS-25 dimentions?
Doorbells and door cameras
Smart-Ring20
4
Manual Smart-Ring20
Connecting pieces for the wires
Smart-ring20 - My doorbell buzzes or makes a strange noise
How can I connect my doorbell (SMARTRING20)?
Smart-Ring-Bell
1
Manual Smart-Ring-Bell
DVC600IP
2
User manual Connect-U App
Logging on DVC600IP
ADB-11
4
Manual ADB-11
ADB-11 sometimes rings, sometimes not, when pressing call button
Registering additional doorbell for the ADB-11
Replace battery call button of the ADB-11
ADB-15
2
Manual ADB-15
Does not work / logging in the ADB-15
ADB-16
1
Manual ADB-16
ADB-17
3
My ADB-17 does not function
How many codes are there for the ADB-17?
My ADB-17 is not responding
ADB-19
5
Manual ADB-19
ADB-19 push button does not work
How many times does the ADB-19 flash?
I cannot get the push button taught to the receiver of the ADB-19
How do I open the doorbell of the ADB-19?
ADB-20
1
Manual ADB-20
ADB-30
2
Manual ADB-30
I want to order an additional indoor bell for my ADB30
ADI-250
18
User Manual ADI-250
Can I connect several monitors to the ADI-250?
When I operate the door opener of the ADI-250, nothing happens.
My ADI-250 interferes with other doorbells
The door opener makes a rattling sound when I use it. Is there something wrong with my ADI-250?
See all 18 articles
DP-60
1
DP-60 User Manual
DC-700
6
User Manual DC-700
On my DC-700, only the red light comes on.
How do I install the batteries in my DC-700?
My DC-700 gives no image at night
My DC-700 does not work at all
See all 6 articles
Home monitoring & IP camera's
Login camera
1
Connecting DVC-155+ / DVC-165+ to Android
DVC-1000
10
DVC-1000 Bell not working
Female voice keeps saying 'wifi connection please wait' DVC-1000
DVC-1000 no longer connects
Internal battery DVC-1000 will not charge if there is a large distance from the 12V socket to the doorbell.
Can I connect the DVC-1000 without a Lan cable?
See all 10 articles
DVC-105ip
8
User Manual DVC-105IP
If I use the associated app to pan automatically, DVC-105 crashes and reboots
Number of users is incorrect, DVC-105
App shows "time out" after entering password, DVC-105
Night vision DVC-105 does not work
See all 8 articles
DVC-106ip
1
DVC-106 search via QR code and LAN does not work
DVC-120IP
5
Android devices (HTC in particular) do not give push notification. Only when the phone's screen is activated. DVC-120
Apple devices do not give notifications. DVC-120
No events on IOS DVC-120
What is the range of the DVC-120?
Black image at snapshot, DVC-120
DVC-125IP
5
Manual DVC-125IP
Quick start guide DVC-125IP Android
Quick start guide DVC-125IP IOS
Is there sound in the DVC-125 recordings?
Can the DVC-125 turn off the sound in case of no connection?
DVC-135IP
14
Manual DVC-135IP
Quick start guide DVC-135ip Android
Quick start guide DVC-135ip IOS
Number of users is incorrect DVC-135ip
If memory indicates 0 MB DVC-135ip
See all 14 articles
DVC-150IP
15
Manual DVC-150ip V2 Android
Advanced settings web browser disappears again when clicked. DVC-150ip
Android devices (HTC in particular) do not give push notification. Only when the screen of the phone is activated. DVC-150ip
Apple devices do not notify DVC-150ip
No events on IOS DVC-150ip
See all 15 articles
DVC-155IP
9
Manual DVC-155ip
Quickstart guide Android DVC-155ip
Quickstart guide IOS DVC-155ip
Number of users is not correct. DVC-155ip
Camera movement via app does not work. DVC-155ip
See all 9 articles
DVC-155+ / DVC-165+
3
Manual Drawing DVC-155+ / DVC-165+
DVC-155+/ DVC-165+ : I get a time out message
DVC-155+/ DVC-165+ : I am not receiving any push notifications
DVC-160IP
2
I am not receiving notifications when i use the blue app with the DVC-160ip
I am looking for an update for the firmware and web application of the DVC-160ip. It seems that a number of functions do not work in Windows 10
DVC-164
7
User manual DVC-164
Quickstart guide Android DVC-164
Quickstart guide IOS DVC-164
DVC-164 pann and tilt via app does not work
DVC-164 displays "time out" after entering password
See all 7 articles
DVC-165IP
6
Manual DVC-165ip
Quickstart guide Android DVC-165ip
Quickstart guide IOS DVC-165ip
Number of users DVC-165ip is incorrect
DVC-165ip displays "time out" after entering password
See all 6 articles
DVC-210ip
10
Android devices (HTC in particular) do not give push notification with DVC-210ip. Only when the screen of the phone is activated.
DVC-210ip, Apple devices do not receive notifications from the camera
DVC-210ip, no events on IOS
DVC-210ip, No recording when people walk in front of the camera, but still image every minute
DVC-210ip, No wifi connection possible on GSM. Message: 'unknown device' or 'offline'.
See all 10 articles
DVC-215ip
8
Manual DVC-215ip
Quickstart guide Android DVC-215ip
Quickstart guide IOS DVC-215ip
Can't find camera in DVC-215ip app
Can't delete internal memory (SD card) of DVC-215ip?
See all 8 articles
DVC-250ip
5
DVC-250ip, Android devices (HTC in particular) do not give push notification. Only when the screen of the phone is activated.
DVC-250ip, Apple devices do not receive notifications
DVC-250ip No events on IOS
DVC-250ip No Wi-Fi connection possible on GSM. Message: 'unknown device' or 'offline'.
DVC-250ip How and where can I automatically save images outside the camera?
DVC-255ip
7
Manual DVC-255ip
Quickstart guide Android DVC-255ip
Quickstart guide IOS DVc-255ip
DVC-255ip Camera moving via app does not work
DVC-255ip not found in app
See all 7 articles
General network issues
4
Router or switch
I cannot get the camera to work
My image freezes after a few seconds
Connected to router or modem?
App related questions Alectocam
3
Installing the Alecto Cam App
Not getting any notifications in case of alarm. Alectocam
Usermanual AlectoCam app
DVC136ip
3
Manual Connect-U app
Installation manual DVC136ip
Quick start guide DVC136ip
General questions Connect.U
1
The app indicates that the Wi-Fi password is too short
DVC216IP
1
DVC216IP stops overwriting files
Connect.U
2
Connect.U - Share camera on additional device
Connect.U Manual
Weather stations
Frequently Asked Questions Weather stations
7
The weather forecast on my weather station is not working properly
My weather station's display/internal unit is flashing and in alarm
The time on my weather station is not correct / the DCF signal is not working
My weather station's outdoor data is not shown on the display
How do I mount my outdoor unit of my weather station?
See all 7 articles
ACH-2010 (discontinued product)
1
A part of my ACH-2010 is faulty
DKW-2012 (out of stock)
3
I cannot switch off the temperature alarm on my DKW-2012
User manual DKW-2012
A part of my DKW-2012 is faulty
WS-1100
6
The time on my WS-1100 is x hours ahead or behind
The outdoor data of my WS-1100 is no longer visible on the indoor unit
The WS-1100 weather forecast does not match the actual weather, why?
Manual WS-1100
Measuring range/specifications WS-1100
See all 6 articles
WS-1150
7
The display of my WS-1150 is difficult to read
The outdoor data of my WS-1150 is no longer visible on the indoor unit
The WS-1150 weather forecast does not match the actual weather, how is that possible?
The time on my WS-1150 is running x hours behind/before
User manual WS-1150
See all 7 articles
WS-1200 ORIGINAL (discontinued model)
6
The outdoor data of my WS-1200 is no longer visible on the indoor unit
The WS-1200 weather forecast does not match the actual weather, why?
The time on my WS-1200 is x hours ahead or behind
User manual WS-1200
Measuring Range/Specifications WS-1200
See all 6 articles
WS-1300 (discontinued model)
1
My WS-1300 gives the value LL/LO/HH/HI
WS-1330
2
Manual WS-1330
My WS-1330 gives the value LL/LO/HH/HI
WS-150
4
How do I set the time on the WS-150?
Manual WS-150
My WS-150 displays the value LL/LO/HH/HI
My WS-150 displays the temperature in Fahrenheit
WS-1500
1
My WS-1500 gives the value LL/LO/HH/HI
WS-1550
3
The outdoor data of my WS-1550 is no longer visible on the indoor unit
Manual WS-1550
My WS-1550 gives the value LL/LO/HH/HI
WS-1560
2
Manual WS-1560
My WS-1560 gives the value LL/LO/HH/HI
WS-1700
4
The outdoor data of my WS-1700 is no longer visible on the indoor unit
Manual WS-1700
My WS-1700 gives the value LL/LO/HH/HI
I cannot set the year on the WS-1700
WS-1800
2
The outdoor data of my WS-1800 is no longer visible on the indoor unit
My WS-1800 gives the value LL/LO/HH/HI
WS-1850
4
The humidity WS-1850 indicates LL or HH
WS-1850 has no connection
The outdoor data of my WS-1850 is no longer visible on the indoor unit
Manual WS-1850
WS-2000 (discontinued model)
1
My WS-2000 gives the value LL/LO/HH/HI
WS-2200
5
The WS-2200 weather forecast does not match the actual weather, why?
What are the dimensions of the WS-2200?
The outdoor data of my WS-2200 is no longer visible on the indoor unit
Manaul WS-2200
My WS-2200 displays the value LL/LO/HH/HI
WS-2300
2
Manual WS-2300
My WS-2300 displays the value LL/LO/HH/HI
WS-3300
1
Manual WS-3300
WS-3400
1
Manual WS-3400
WS-3500
1
Manual WS-3500
WS-3800
4
WS-3800 date not shown
WS-3800 does not provide outdoor data
WS-3800 wind direction circle remains completely black
Manual WS-3800
WS-3850
1
Manual WS-3850
WS-3900 (discontinued model)
1
Setting the WS-3900 time
WS-3950 (discontinued model)
3
Easyweather WS-3950 compatible with Windows 10?
Transferring data WS-3950
Manual WS-3950
WS-4050 (discontinued model)
2
How should I export data from the WS-4050 to Excel?
I am looking for spare parts for my WS-4050
WS-4500 (discontinued model)
7
The WS-4500 LED on the Internet unit will flash 4x every 5 seconds.
The WS-4500 LED on the network unit flashes 2 x every 5 seconds
The WS-4500 LED on the network unit will flash 3 times every 5 seconds.
The WS-4500 LED on the network unit will flash briefly every 5 seconds.
The WS-4500 LED of the Internet unit lights up for 1 second and repeats after ±40 seconds.
See all 7 articles
WS-4700
7
--- or ERR on screen WS-4700 (no signal 1 minute)
WS-4700 batteries run down too quickly
WS-4700 no connection between units
WS-4700 air pressure only goes up to 1030 HPA?
Waar kan ik een buis kopen met een diameter van 32mm voor WS-4700?
See all 7 articles
WS-4800
9
WS-4800 no connection between units
WS-4800 Is it possible to install an additional indoor unit and use the existing outdoor unit?
Manual WS-4800
--- or ERR on screen WS-4800 (no signal 1 minute)
WS-4800 batteries run down too quickly
See all 9 articles
WS-4900
2
Manual WS-4900
The moon phase of my WS-4900 is wrong
WS-5000 (discontinued model)
1
I am looking for the software for the WS-5000
WS-5500
4
Pairing the WS-5500 with your router and WEATHER UNDERGROUND
No connection between WS-5500 units; red LED remains on
For my WS-5500, the app wsview no longer works
My outdoor unit displays no data or incorrect data.
WS-50 (discontinued model)
1
My WS-50 displays the value LL/LO/HH/HI
WS-55
2
Manual WS-55
My WS-55 indicates the value LL/LO/HH/HI
WS-75
2
Manual WS-75
My WS-75 displays the value LL/LO/HH/HI
WS-1400 (discontinued model)
2
Manual WS-1400
My WS-1400 displays the value LL/LO/HH/HI
WS-1650
2
Manual WS-1650
My WS-1650 displays the value LL/LO/HH/HI
WS-1900 (discontinued model)
1
My WS-1900 displays the value LL/LO/HH/HI
WS-3000 (discontinued model)
1
Manual WS-3000
WSD-10
1
Manual WSD-10
WSR-30
1
Manual WSR-30
WSD-17
1
My WSD-17 displays the value LL/LO/HH/HI
WSD-19
1
My WSD-19 gives the value LL/LO/HI/HH
WS-700
1
My WS-700 displays the value LL/LO/HH/HI
WS-5300
2
Manual WS-5300
multiple wind direction arrows.
WS-1050
1
Usermanual WS-1050
WS5400
1
Is the Alecto WS5400 a 7-in-1 weather station or an 8-in-1 weather station?
Walkie talkies / Portophones
Frequently asked questions Walkie talkies / Portophones
7
What does the VOX function mean?
What exactly does the scan function mean?
Can I use my Alecto walkie-talkie anywhere?
I hear strange sounds/voices on my walkie-talkie.
My walkie-talkie does not connect to the other walkie-talkie
See all 7 articles
FR-05
1
Manual FR-05
FR-09
1
Manual FR-09
FR-26
3
How do I know when the FR-26 batteries are charged if I put the walkie-talkies in the charging station? The pads remain red.
FR-26 walkie-talkies do not charge
FR-26 fails during operation
FR-100
1
Manual FR-100
FR-115
2
Manual FR-115
Belt clip is glued on?
FR-125
1
Manual FR-125
FR-135
1
Manual FR-135
FR-175
1
Manual FR-175
FR-200
1
Manual FR-200
FR-225
1
Manual FR-225
FR-300
1
Manual FR-300
Illumination
ALT-80
1
Manual ATL-80
ATL-110
3
Manual ATL-110
Can the intensity of the night light be adjusted with ATL-110?
ATL-110 does not function.
ATL-120
1
Manual ATL-120
ATL-180
3
How many lighting hours does ATL-180 have?
What is the light output of the ATL-180?
What is the current rating of the ATL-180?
ATL-240
2
What is the energy consumption of ATL-240?
What is the light output of ATL-240?
PRL-70
1
Can you tell me how many watts the Alecto outdoor lamp (PRL-70) uses while charging?
ALB-01
1
Manual ALB-01
Thermometers
OT-01
2
Manual OT-01
Display of OT-05 remains at -5
OT-03
2
Manual OT-03
Can I view the data of OT-03 remotely?
Speakersets
PAS-210 SET
1
Manual PAS-210-set
PAS-212A
1
Manual PAS-212
Smoke-, gass and other detectors
Smoke detectors general questions
3
My smoke detector gives false alarms/does not work properly
My smoke alarm gives a short beep
How to activate the COA4010
COA-26
7
The COA-26 constantly reads 000. Is the detector working?
How long will my COA-26 last?
Does the COA-26 meet all requirements?
What is the difference between COA-26 and COA-28?
COA-26 does not contain radioactive substances
See all 7 articles
COA26
3
What is the difference between COA26 and COA-26?
What does the C0/C9 function on the COA26 display do?
Manual COA26
COA-28
5
I cannot find the exp. date on COA-28, where is it?
What is the housing material of COA-28?
What is the difference between COA-26 and COA-28?
Manual COA-28
My COA-28 shows END on the display
COA-29
1
Manual COA-29
COA3910
1
What is the difference between model COA3910 and COA3920?
GA-10
3
Manual GA-10
Does the GA-10 run on batteries?
Does the GA-10 also detect Propane?
SA-41
3
Detaching the mounting plate SA-41
Manual SA-41
Linking smoke detectors SA-41
SA-43
1
Linking smoke detectors SA-43
SA-100
1
Manual SA-100
SA-110
1
How can I switch my SA-110 off?
SA-230
1
Manual SA-230
SA-240
1
Manual SA-240
SA-300
4
I regularly hear a chirp tone from SA-300
Where is the test button on the SA-300?
Manual SA-300
Red LED lights up every second
SA-210
1
My SA-210 is not flashing every 43 seconds?
SA300
2
SA300 beeps or gives false alarms
I want to turn off my SA300
COA3920
1
What is the difference between model COA3910 and COA3920?
Sleep & Development
BC-100
1
Manual BC-100
Smartware
Smart Bridge
2
Smart Bridge does not want to pair with the app
Smart Bridge manual does not match app
Smart Bulb10
1
Manual Smart Bulb10
Smart-Cam10
1
Manual SmartCam10
Smart-Door10
1
Manual SmartDoor10
Smart-Heat10
1
Manual SmartHeat10
Smart-Motion10
1
Manual SmartMotion10
Smart-Plug10
1
Manual Smart-Plug10
Smart-Plug20
3
Manual Smart-Plug20
Resetting Smart Plug-20 so that the measured kWh is reset to '0
Does the Smart-Plug20 work with Philips Hue?
Smart Life app
2
How can I add/remove home members?
Adding family members to the app
Smart-Smoke10
2
Manual Smart-Smoke10
I can't get the smart-smoke10 to register
Smart-Coa10
1
Manual Smart-Coa10
Smartsmoke11
2
Manual Smartsmoke11
Smartsmoke11 does not enter login mode
Clocks and alarm clocks
AK-30
1
Manual AK-30
AK-20
1
Manual AK-20
General questions
Service and questions
5
Contact details and accessibility
Returning an order
My product is defective, what now?
Do I still have warranty?
Lenco Playconnect Wireless Audio
Product security
Product security
0
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