The SD card may have come loose. If the camera is still under the 2-year warranty, you can send it for repair via our website. By filling in the repair form, we will have all your information and will be able to help you as soon as possible.

If the camera is no longer under guarantee, we can repair it for a fee, this can also be reported via our website.

Are you a handy man and is your camera out of warranty?  Then you can do the following:

Open the camera, under the circuit board of the SD card is the SD slot, there you can check the SD card.

Should you have any further questions, you can always contact us via this website.

Please mention the complaint clearly so that we can help you.