Have you purchased your product online or in a store (but not directly from us)? 

If so, we recommend contacting the store or online shop where you purchased the product. You can also do this if your product is already out of warranty or has been damaged due to your own actions. The store in question will work with you to find a suitable solution and, if possible, arrange a repair or provide a replacement device. 

Have you purchased your product directly from us? 

Then please register your product for warranty via the contact form, and we will assist you as quickly as possible with an appropriate solution.