It's always annoying when you can't connect to your camera.

The DVC-1000 has a built-in battery that buffers against power loss, so disconnecting it from the mains is pointless.

The chance that the unit is broken is small, it can have other causes. Luckily, you can check things yourself with the steps below.

  • The Wifi connection can be lost. Check, for example with a smartphone, whether it is connected to the Wifi. If this is not the case, we recommend that you reset the modem by removing power for a minute. 
  • The problem may be in the app. You can check this by restarting the app a few times. It is possible that the camera needs a reboot. You can do this by pressing and holding the reboot button for 5 seconds. Please note! The camera has a reboot and a reset button.
  • Finally, you can try resetting the DVC-1000 by pressing and holding the rest button for 10 seconds. Please note that after a reset, all settings are lost and the installation procedure has to be repeated.

If the above does not solve the problem and your unit is still under warranty, you can report the unit for repair via this website.

By filling in this form, we will have all the information we need to help you.