The camera has a light detection sensor, which switches the camera to night vision if it detects little or no light. If, for example, supplementary lighting is used, it is possible that this sensor measures too much light and therefore does not switch to night vision.
It could also be the settings; there is an option to adjust brightness and contrast in the app.
If none of the above offers a solution, there may be something wrong with the camera.
If your camera is still in the 2 year warranty, you can always offer it for repair via our website.
By filling in the repair form you will have all the information you need and we will be able to help you as soon as possible.
If you have any additional questions you can always contact us via this website.
Please mention the complaint clearly so we can help you properly.