Recently, you have ordered an Alecto product on our webshop. Of course, we hope that you will enjoy your purchase for a long time and will experience many wonderful moments with Alecto.

Should your product disappoint, then you are always free to return it to us within the reflection period (30 days) free of charge. You will then receive a full refund.

If you want to return the Alecto  product, but you are not sure whether there is a better solution, do not hesitate and ask us for advice via the contact form.

If you want to return your product within the reflection period, the following information is important for you:

-Use the return label provided.

-You have thirty days to return the product.

-The item must be in original/undamaged condition and in its original packaging (if possible, back in the brown box).

-Don't forget to include the packing slip in the box, otherwise the warehouse can't find your order.

After receipt of your Alecto product, you will receive a confirmation e-mail from us. Our warehouse will check if the product has been returned correctly and will proceed to refund the purchase amount.