I'm sorry to hear that the torch doesn't work.
Did you check if the batteries are placed correctly? Sometimes a foil may have been placed around the batteries preventing them from making contact.
If this is not the case, we recommend that you exchange the torch for another one at the shop where you bought it.
If for any reason they do not agree, you can always send your product in to us via our website and we will check it for you.
If you have any further questions or comments, please contact us via our contact form.